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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

David Roberson

May 14, 2023

5  out of  5 rating by David Roberson
"I love working with these guys it's been a pleasure and very accommodating. We use them for home insurance, car insurance and life. The app is very helpful also."

Branden Fitch

May 12, 2023

5  out of  5 rating by Branden Fitch
"Chad smith and his staff was excellent with helping me out and answering all my questions"


March 6, 2023

5  out of  5 rating by R B
"This is the best insurance agency I have ever worked with. The staff is friendly and customer service is superb. I have had two auto insurance claims with them and they always strive to make the process seamless. I now use them for more than auto. A+ in my book."

Dawn Fite

November 5, 2022

5  out of  5 rating by Dawn Fite
"We recently experienced a traumatic event and we're so thankful we chose Chad Smith decades ago. His personal support, no matter the day & time, has been priceless. He is not only our insurance agent, but also a family friend. We highly recommend Chad's 5+ Star Customer Service."

Cooper Danforth

August 1, 2022

4  out of  5 rating by Cooper Danforth
"Was a frustrated customer with how things with my claims were going. Upon hearing my frustrations, I was called and talked to accordingly about my status, where I stand, and why. Upon my complaint, I was called the next day. I appreciated that, even when they knew I was upset. They stated they would continue looking into it and see what they can do. Whether it's approved or not, I appreciated the sediment."

Julie Toomire

June 22, 2022

5  out of  5 rating by Julie Toomire
"Great customer service!"

Edward Hylton

April 29, 2022

5  out of  5 rating by Edward Hylton
"Chad treats us and all his clients like family. He surrounds himself with a staff that seems to have the clients best interest instead of trying to sell extra services and insurance. In the long run it's more profitable to treat people right because it makes them more loyal."

Claudia Everhart

April 5, 2022

5  out of  5 rating by Claudia Everhart
"Chad Smith State Farm is the best! He has served my insurance needs for many years! I highly recommend! Oh..... and his staff is great too!"

Jenna Taylor

March 28, 2022

5  out of  5 rating by Jenna Taylor
"I’ve been working with this team for years, and they’re always so quick, knowledgeable and helpful with any and all of my needs. I’d definitely recommend working with them! Great team and great insurance company."

Kimberly Miller

January 13, 2022

5  out of  5 rating by Kimberly Miller
"Brian with Chad Smith State Farm saved me a ton of money switching to them. I saved over 6k a year!!!! Check them out and give Brian a call! 😀😀"

Brandin Campbell

December 18, 2021

5  out of  5 rating by Brandin Campbell
"I have been with Chad Smith State Farm for many years and they make all my insurance needs so easy and always work to get me the best rate. I have purchased a few vehicles, a camper, and built a new house and they worked to make sure everything was covered appropriately and that I got the best rate possible. They make adding or dropping an items super easy too. I trust them 100% and I can’t recommend them enough!!"

kathy byrd

March 26, 2021

5  out of  5 rating by kathy byrd

Geoffrey Fischer

January 14, 2021

5  out of  5 rating by Geoffrey Fischer
"Great agent have been with him for years."

Jermaine P

January 17, 2020

5  out of  5 rating by Jermaine P
"These guys handled my total loss of my car quickly and efficiently."

James Jarvis

December 10, 2019

5  out of  5 rating by James Jarvis
"Great agent selling a great product. Unfortunately, we've had to use our policies over the past few years and there has never been an issue with Chad."

Judy McVey

August 2, 2019

5  out of  5 rating by Judy McVey
"I had to change homeowners ins companies. A friend recommended Chad so I met with him,received a quote on home/ auto policies. Am paying less than i was with previous company. .I then had him help me with moving some IRA $$$ AND set college accounts for g-kids. All done smoothly & professionally. I'm impressed with his knowledge & professional attitude . Everyone I've met in his office has been friendly & helpful!"

cheri watson

July 30, 2019

5  out of  5 rating by cheri watson
"Love my State Farm!"

Maple Putnam

June 7, 2019

5  out of  5 rating by Maple Putnam
"This place is great"

Nikki Niemann

March 27, 2019

5  out of  5 rating by Nikki Niemann
"We moved to Blue Springs about a year ago and have had very positive experience with Chad Smith’s office. We’ve had two claims since then and we’ve found they are easy to work with and very efficient. Also, Chad is a big supporter to his community!! We appreciate the movie nights he offers and his other generous donations to the community! If your looking for a State Farm agent my family recommends Chad!"

Cheyenne Cook

February 15, 2019

5  out of  5 rating by Cheyenne Cook
"Great agency! Rose in particular is an amazing agent. Highly recommend!"


February 12, 2019

5  out of  5 rating by yodudeyo100
"Anything I need or questions I have are handled with care and urgency. I am treated with positivity and respect. Cant recommend them enough!"

Sheilah Lloyd

May 14, 2018

1  out of  5 rating by Sheilah Lloyd
"Been with Chad Smith for years unfornately i will no longer be going here for the very unprofessional phone call i had from chad today you never tell one of your customers thats been paying your firm for insurance for years to go elsewhere since they could never explain why my bill is one amount one month next its higher then its higher the next month he said no i cant explain since we cant make you happy here you can go elsewhere i had my words after that so i would suggest anyone doing insurance business with chad smith to go elsewhere very unprofessional very disappointing and i will never go back to him again...POS"

Beth Morrey

January 21, 2018

5  out of  5 rating by Beth Morrey
"My husband and I have been using Chad Smith since 2010. We have a lot of vehicles that turn over quickly in our life, so we keep them busy. They have always been responsive and prompt to take care of any of our needs. When we moved away from Kansas City we liked their service so much we stayed with them, and they continue to take care of us across the state. Darren Hawkins has especially gone above and beyond a few times for us. They have been easy to work with on the claim we had, and they have great rates with bundling."

Jeff Wolff

November 17, 2017

5  out of  5 rating by Jeff Wolff
"I have several rental properties insured with Chad Smith's office. Premiums are competitive and I like having high-quality coverage. We suffered a loss of a rental property last year when a neighbor's tree fell on it during a powerful storm. The catastrophic response team was fantastic and communicative, and they worked with me from the moment of the incident until the day I sold the remains of the property and cancelled the remaining premium. I highly recommend this office."


May 27, 2017

1  out of  5 rating by bridget
"Insurance on homeowners high and with no claims caused my escrow to be short !"