State Farm® Insurance Agent Chad Smith

"Tessa helped us today with getting insurance on our new car at the last minute, we called 10 minutes before they closed and she stayed to help us get insurance! She was the sweetest and went over everything with us! It was a wonderful experience, thank you Tessa"

"Poor communication, unreliable service, and an unwillingness to own up to mistakes: After noticing that I wasn't billed on the 1st of the month as per usual, I called Mr. Chad Smith's office. I was reassured that my policy was in good standing and that I would simply be billed twice the following month. This guarantee was well documented including a voicemail. However, the following week, State Farm called back to inform me that my insurance had actually been terminated, and that I had been driving around without insurance for over two weeks based on false information they gave me! I asked to speak to Mr. Chad Smith over the phone to address my situation. I was very polite but was instantly dismissed and did not receive an apology. I sought new insurance with urgency, but the lapse in insurance made finding new insurance very difficult. I explained this over the phone, and Mr. Smith claimed that the insurance agencies I inquired with were "lying" to me because "the lapse wasn't even that long." I asked for an olive branch, that they at least reimburse my Uber/Lyft ride to work—as I stopped driving immediately when I discovered I was uninsured despite the insurance office's false reassurance. They would not cover any of the expenses I occurred as a direct result to their mistake. I understand that mistakes happen, and I give people the benefit of the doubt when they do. I approach these kinds of situations with empathy rather than hostility. That said, I run a business of my own, and when I make a mistake, I own up to it. I would never push the consequences of my own mistakes onto my customers or clients. State Farm's mistake put me at great risk and was incredibly disruptive to my life, mentally taxing, and entirely avoidable. Worse, zero accountability was taken and no apology or compensation was offered by Mr. Smith. The other staff members I spoke to were kind and apologetic, but lacked the authority to offer me the help I needed. For these reason, I cannot in good conscience recommend this office to anyone looking for reliable coverage."

"I called a drop down list of different agencies for homeowners/auto insurance, and found no better service and competitive rates than Chad Smith’s office. Tessa Hake was a huge help in assisting me as a first time homebuyer. She was extremely polite, able to answer any questions, and was very knowledgeable in adjusting my policy for the best fit and to save the most money. I highly recommend to anyone!"

"Nothing but great things to say about the personal service I received. A coworker referred me to Chad's office and from the very first conversation I was impressed with the friendliness and professionalism I got from them. Tessa was able to answer all my questions and after a short discussion about my needs it was clear that State Farm was where I was moving all my policies to. Saved me a ton of money coming from my current major company."

"Tessa was a great help and very knowledgeable with everything. She made me feel very comfortable with navigating everything and super helpful and friendly to make the process of figuring everything out easier. Thank you!"

"Awesome people very nice and very patient Love it quick and simple."

"Tessa is very quick and sharp well schooled at what she does and is very complementary and easy to talk to !!"

"I had such great help getting my money back in a timely fashion. Glad I had Brit to help out. Definitely using State Farm from now on."

"Chad Smith's State Farm Agency & his crew led by Darren, are amazing, helpful folk who have helped me out more times than I can count, unless I take my shoes off. Truly great people & an Agency I highly recommend."

"Very helpful and friendly. Take care of all my insurance needs"

"Very good insurance agents. Even went over current policies and got better coverage at a lower price without asking. Great people."

"My total insurance costs dropped from $7500 to $3500 when I went to Chad Smith State Farm Agency!!! Great people on top of that!!!!"

"Chad was very helpfu pointing out coverage, risks, and cost savings."

"I’ve been State Farm since I was 16. Chad smith is always available to answer my questions and help thru my claims."

"Love this agency. Always helpful and willing to take the time for me to understand everything!!"

"I've been using this agency since Chad took it over. I won't go anywhere else!"

"Mackenzie was great today while helping us get insurance for our daughter."

"Brian Monroe was the agent I worked with and he was phenomenal. He really dug into what fit best for me. I ended up saving a lot of money and came away with better coverage for my autos and house. He was even able to save money on a classic car I have. His attention to detail was great. I highly recommend giving him a shout and let him give you a quote. Thanks again Brian!"

"Great agent and staff."

"Great service"

"Have home and auto coverage with State Farm — Chad Smith and team are great! Really appreciate the assistance Darren provided on my recent auto claim. Thank you"

"Brian always put his customers needs first & made them feel comfortable & educated on how to make their lives safer & easier."

"Very helpful. Knowledgeable and thorough!"

"Great!"

"Darren was an amazing help and had my best intentions in mind! He helped me get the most coverage for the best price possible!"